Refunds

Last updated 22 July 2026

If you haven't started the listen, you get your money back, no questions asked. If you have heard the song, you have had the thing you paid for.

Unplayed listens — full refund

Bought a listen and haven't pressed play? Email akariplay@gmail.com with your listen link and we refund it in full. No explanation needed. Refunding a listen also revokes it — the copy pressed for you stops playing, which is the trade: you keep the money, we keep the song.

Played listens — final

Once the play has started, the listen has been delivered — that is the entire product, and it cannot be returned any more than a concert can. This is also why every purchase page says so before you pay.

If something broke

If the song did not play, cut out partway, or the site fell over mid-listen — that is on us, and you get a refund or a fresh listen, your choice. Email akariplay@gmail.com and tell us what happened. We would rather refund an honest person than argue with them.

Double charges and charges you didn't make

Refunded in full, always, as soon as we can confirm it. Email akariplay@gmail.com or call +1 (747) 213-1448.

Artist plans

Monthly plans renew until you cancel. Cancel any time from the billing portal in your studio — it takes effect at the end of the period you have already paid for, and you keep the plan's features until then. We do not prorate a partial month, but if you were charged for a renewal you meant to cancel, tell us within 14 days and we will refund that renewal.

How refunds arrive

Back to the card you paid with, through Stripe, usually within 5–10 business days depending on your bank. The listen is revoked as part of the same refund, so a refunded copy will not play again.

Contact

akariplay@gmail.com · +1 (747) 213-1448. We answer refund mail within two business days.